Privacy, refunds and grievances

Privacy Policy

Last updated: [date]

This policy explains how [registered company name] ("Pathvik", "we") collects and uses your personal data, in line with the Digital Personal Data Protection Act, 2023.

What we collect

• Details you enter in our application form: name, phone or WhatsApp number, email, city, college, academic background, graduation year and the programme you are interested in.
• Messages you send us on WhatsApp or email.
• If you enrol: payment records, attendance, assignments, mock interview scores and feedback.

Why we use it

• To respond to your application and help you choose the right programme.
• To run the programme: schedule classes, share materials and give feedback.
• To provide placement assistance, only if you ask for it and agree to share your profile with recruitment partners.

We use your data only for these purposes, on the basis of your consent. We do not sell your data or use it for unrelated marketing.

Who we share it with

Mentors and staff who run your programme, service providers who host our systems or process payments, and recruitment partners when you have asked for placement assistance. Each receives only what they need.

How long we keep it

Enquiry data is kept for up to [12 months] if you do not enrol. Participant records are kept for up to [3 years] after your cohort ends, so we can verify certificates. After that we delete it.

Your rights

You can ask to see, correct or delete your data, and you can withdraw consent at any time. Write to our Grievance Officer below. We will respond within [30 days]. Withdrawing consent does not affect anything we did before you withdrew it.

Parents and students under 18

If an applicant is under 18, we need consent from a parent or guardian before we process their data.

Refund Policy

• Before the cohort starts: full refund if you withdraw at least [7 days] before the first class.
• After the first week: [50%] refund if you withdraw before the [third] class.
• After that: no refund, but you can move to the next cohort once, free of charge.
• If we cancel or postpone a cohort: you choose a full refund or a seat in the next cohort.

Refunds are paid to the original payment method within [10 working days] of approval. To request one, write to the Grievance Officer with your name and payment reference.

Grievance Officer

For questions or complaints about your data, fees, refunds or the programme, contact:

We acknowledge every complaint within 48 hours and aim to resolve it within [15 days].